About Drive
A better way to get moving
Getting on the road looks different for everyone.
Some people want to buy a used car outright. Others prefer leasing because it suits how their life works right now. What's right for one person won't be right for the next, and that's fine. Circumstances change, priorities shift.
The hard part is usually making sense of all the options out there. That's what Drive is for. Drive is a digital marketplace that brings different ways of getting on the road into one place. You can explore a wide range of Volkswagen Group vehicles and funding options, see what's available, compare what actually matters to you, and make a decision that feels right.
Finding your next car should feel exciting, not exhausting. That's why we've built something simple and easy to navigate, designed around how real people actually go about this. No pressure. No unnecessary complexity. Just the support you need to move with confidence.
General questions about Drive
What is Drive?
Drive helps you find used cars from participating retailers and explore lease vehicles from Volkswagen Financial Services (UK) Limited.
We don’t sell cars ourselves. Volkswagen Financial Services DS (UK) Limited, trading as Drive (we, us and our), is a credit broker, not a lender. We’re an appointed representative of Volkswagen Financial Services (UK) Limited.
If you’d like to explore a vehicle or finance option you see on Drive, we will at your request connect you with the relevant vehicle retailer. If you choose a lease offer, we will at your request introduce you to Volkswagen Financial Services (UK) Limited, our parent company and the lender.
Volkswagen Financial Services DS (UK) Limited is registered in England and Wales (company number 16386196). Our registered office is Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR.
Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FRN 311988).
Do you do part exchange?
We don’t do part exchange and don’t buy cars ourselves, but we can provide a free car valuation to tell you how much your old car is worth. You can then either sell it via our partner Motorway, or use the estimated value when looking to trade it in.
Do you sell cars online?
No, Drive does not sell cars online. Once you've found a car you're interested in, you have the option of messaging or phoning the dealer directly.
Can I sell my car on Drive privately?
No, we don’t accept private car sales on Drive. We only sell cars from selected automotive retailers.
How can I contact the Drive team?
Drop us an email at hello@drive.co.uk. Our switched-on customer team is here to help from Mon-Fri 9am-5pm.
I've had a bad experience buying my car. What can I do?
We're sorry to hear if you've had a less than ideal experience. We only want to deliver the best car buying journey through our partner dealers so we regularly collect customer feedback and stay in touch with our dealers to ensure we're giving you the best possible experience. Please email us at support@drive.co.uk with all the details and we’ll make it right for you.
Why am I on Drive? I was expecting a different site.
If you were looking for heycar or Honest John
Welcome - you're in the right place. Honest John is now part of Drive. We've brought the best of its trusted reviews, advice and buying guides together with thousands of approved used vehicles and finance options, so you can research, compare and buy in one place. Backed by Volkswagen Financial Services, Drive is the new home for finding, financing and driving your next vehicle.
I'd love to work for Drive. How do I apply?
That's great to hear as we're always looking for top talent to join us! For more info, head to our careers page.
Looking for a used car?
Browse and compare used cars on Drive. When you make an enquiry, we’ll pass it, along with your details, to the retailer advertising the car. They’ll get in touch and take care of the next steps, from arranging a test drive to completing the sale.
If you want to explore finance, the retailer will explain the options available. These may be from Volkswagen Financial Services (UK) Limited or other lenders they work with.
Drive doesn’t advise or recommend finance products or receive commission for passing your enquiry to a retailer. The retailer may receive commission from your chosen finance provider and will explain this to you where relevant.
Looking to lease?
The lease vehicles you see on Drive are available through Volkswagen Financial Services (UK) Limited.
Make an enquiry and a member of the Drive team will get in touch to talk you through the vehicle, costs and lease options. If you choose to go ahead, we’ll support you with your application for a contract hire agreement.
Drive doesn’t receive commission for introducing you to Volkswagen Financial Services (UK) Limited, however, Volkswagen Financial Services (UK) Limited is our parent company and the only leasing provider available through Drive. This means we don’t compare lease products from different providers or act independently or impartially when introducing you to Volkswagen Financial Services (UK) Limited.
Automotive retailers on Drive
Are you working with independent car dealerships?
No, we only list vehicles from Volkswagen Group aligned retailers. For more information, email us at hello@drive.co.uk.
I’m one of your automotive retailers and I need some help. Who do I contact?
You can contact the account manager of your group or alternatively email hello@drive.co.uk.
Common car buying questions
What is a car quality check?
The quality check assesses the car from boot to bonnet, and is done onsite at the dealership by a skilled technician. Many of our dealers follow the manufacturer's approved used car standard. Others use the AA's recommended 128-point vehicle check before approving it for sale – and some go even further.
What is a car history check?
A vehicle history check verifies that your car hasn't been declared stolen, exported, scrapped or written off for insurance purposes, so there’s much less risk of an unwelcome surprise.
Will I find electric and hybrid cars on Drive?
Yes, absolutely. If you haven't made the switch already, with have a great selection of hybrid and electric cars for sale.
Who do I speak to if I have a problem with my car?
If you’ve bought your car in person through one of our trusted dealers, it's usually best to speak directly to them about any issues with your car. But if you need more help or even just the dealer's contact details, our customer team is right here to help.
Simply email us at support@drive.co.uk.